Infrasructure Analyst

Job details
  • Job Ref: Infrastructure - Ilford
  • Job Type: Permanent
  • Location: Ilford
  • Salary: Competitive

Our client a multi facted group of businesses with an extensive property portfolio currently has an exciting new career opportunity for an Infrastructure Engineer. There are currently around 12 employees in the Information Technology team and this role will require you to work alongside the CTO with a degree of autonomy.

The purpose of this role is to develop, maintain and provide technical support for the firm's IT Infrastructure and related solutions as well as leading technical work streams of projects to implement new or upgrade existing Infrastructure solutions.

Growing awareness and understanding of related systems and technical architecture is a key part of the role. The successful candidate will impart expertise and provide processes for others to operate to maintain solutions in their optimum condition as well as collaborate with team members on global IT initiatives that impact infrastructure, applications, desktop and information security.

Main responsibilities

• Own, develop, and maintain the firm's global server platform and Infrastructure architecture 

• Ensure stable and optimal operations using VMware, Active Directory, Cisco meraki.

• Lead the analysis, design, planning, implementation and optimization of above related projects.

• Collaborate with colleagues in IT and the wider business to support strategic Business and IT initiatives.

• Create and maintain technical documentation.

• Interact with vendors as appropriate to deliver solutions or fix issues.

• Be involved in infrastructure security audits as appropriate.

• Proactively maintain build and patch levels for operating systems and applications.

• To contribute to the budgeting and accounting processes to maintain and evolve the systems in a responsible and innovative way.

• Provide general 3rd line infrastructure support in-line with a) the needs of the Firm and b) the remit of the team.

• Provide presence and cover within standard working hours for the team.

• Ability to work in a flexible way in respect of works required outside of normal working hours.

• Ability to cover out of hours (on-call) support on a rota basis.


Attributes / skills required

• Detailed knowledge of Microsoft Server application configuration, including methods to configure, deploy, manage and maintain, e.g. GPO, AD, Patching, Server builds.

• Good knowledge of server management tools, and can demonstrate technical leadership and subject matter expertise in the following areas: Active Directory, CommVault, VMware, Microsoft Windows Server Technologies, Shavlik, Office 365, Certification using DigiCert., Citrix platforms

• Flexibility to travel and work with global teams.

• Ability to work out of hours to lead or support system implementation initiatives or support system outages.

• 3rd Line incident/problem management experience.

• Service focused attitude and professional manner.

• Confident and clear communication (verbal and written) 

• Proactive nature, hardworking, organised, able to structure own work and work solo when required.

• High level of accuracy and attention to detail.

• Ability to respond quickly to requests.

• Experience in end to end implementation of virtual infrastructure solutions (build, deployment, maintenance)

• Experience in applications preferable - EoL - Exchange - SharePoint, Power Shell but not essential.

• Significant prior experience in legal or other professional services environment.

• Exceptional 3rd line technical support skills for virtual servers including efficient and effective troubleshooting skills.

• Experience of aligning technology solutions with best practice and IT security policies and  guidelines.

• Good knowledge of Cisco / WAN / LAN technologies and capabilities.

• Knowledge of SharePoint is also desirable.

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